Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Filikar. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 7 calendar days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all accessories and manuals (if applicable).
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Include proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are not eligible for return:
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Products showing signs of use or damage caused by the customer.
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Items returned without original packaging or missing parts.
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Gift cards, downloadable products, or other non-returnable items (if offered).
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Clearance or final sale items marked as non-returnable.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: info@filikar.com
Contact: +1 3074492230
Please include:
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Your order number.
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A description of the issue.
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Clear photos of the item and packaging.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
4. Return Process
To start a return:
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Contact us at +1 3074492230, info@filikar.com.
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Wait for return instructions before sending your item.
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Securely package the item and ship it using the instructions provided.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to our error.
6. Return Shipping Costs
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the return is the result of our mistake, such as receiving a damaged, defective, or incorrect item, Filikar will cover the applicable return shipping costs where appropriate.
7. Exchanges
We replace items only if they are damaged, defective, or incorrect. Exchange requests are subject to product availability.
8. Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow this Return & Refund Policy.
9. Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Filikar
Email: info@filikar.com
Contact: +1 3074492230
We are committed to providing prompt and professional customer support.